Who are we?
Cathco Ltd is a domestic appliance repair organisation that supplys goods and services to businesses and private individuals. The website www.cathco.co.uk, or any other website owned or operated by us (the “Website”) is owned and operated by Cathco Ltd and the expressions “Cathco”, “we”, “us” and “our” mean Cathco a limited company registered in England under company number 10974341 whose registered office is at Cathco, Unit 315-318 Faraday Mill Retail Park, Plymouth, PL4 0ST.
Your Personal Data
What we need
Cathco Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us.
If you are just enquiring about a repair with us, we will ask for the following information in order to produce a Callout / Service Charge quotation for you:
- Appliance Type
We do not store this information. This information is only used so the call handler can identify which engineers are available for your repair should you proceed.
If you are booking a repair with us, we will ask for the following information in order to produce a Callout / Service Charge quotation for you and to book your repair on to our system:
- First Name
- Home Telephone Number
- Mobile Telephone Number
- Full Address including Postcode
- Specific Appliance and fault information that is non-identifiable
Where we got your information from
Your information has been obtained by direct dealings with us.
What is our legal basis for processing your information?
After the 25th May 2018 we will always hold recent, clear, explicit and defined consent for your data to be processed for a specific purpose.
For information that we have processed before this date our legal basis is “Legitimate Interests”. We process personal information for certain legitimate business purposes, which include some or all of the following:
- To deliver our products and services
- To contact you regarding the products or services that you have requested
- Where the process enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
- To carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide
- To identify and prevent fraud
- To enhance the security of our network and information systems
Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights.
You have the right to object to this processing if you wish. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
Why we need it
If you are just enquiring about a repair with us…
We need to know your basic personal data in order to provide you with information about the most appropriate repair and their associated costs. We will not collect any personal data from you we do not need in order to provide our services to you.
If you are booking a course with us…
We need to know your personal data so that we can register you as a customer with us, and tailor our repair(s) appropriately to you.
What we do with it
All of the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the UK.
We may occasionally pass the information we collect from you to a Third Party for the reason of carrying out your repair. No third parties will be passed your data only engineers employed by us will carry out a repair for you.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. All of our employees are subject to obligations of confidentiality regarding information which they have access to in the course of their employment including the personal information of customers. All personal information is held in secure computer storage facilities. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
How long we keep it
If you are just enquiring about a repair with us…
We do not keep any data obtained in the process of issuing a repair quotation.
If you are booking a repair with us…
We keep your basic personal data for the lifetime of the business. This allows us to maintain repair histories.
Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Whilst we do not store any sensitive payment information (including card or bank details), we are required to keep financial records for a period of 5 years for the purposes of accounting.
What are your rights?
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.
You have the right to object. If you want us to cease using your personal data, then you can let us know by emailing us at [email protected] or by clicking unsubscribe on any of our direct marketing emails. Please note that this may affect the ability for us to provide our goods and services to you.
You have the right to restrict processing. If Cathco dispute that the information held is inaccurate and we need a little more time to verify it – you have the right to restrict the processing of your information until this is done.
You have the right to move your data. Data portability allows you to request your data for you to be able to move it elsewhere. We will respond within 1 month of receiving your request when you by email us.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
You can contact us by phone on 01752 710322, by email on [email protected] or by post at Cathco, Unit 315-318 Faraday Mill Retail Park, Plymouth, PL4 0ST.