We offer dedicated service solutions to fit to our client’s specific business requirements. Our Portfolio Partners enjoy a bespoke service offering that allows us to deliver all that you need to ensure customer satisfaction and ease of service.

Our portfolio partners include and are not exclusive to:

  • Letting agents
  • Student
  • Bock management
  • Serviced apartments
  • Private landlords
  • Holiday Parks
  • Estate Agents
  • Commercial operators

Portfolio Partner

For organisations and individuals managing or owning multiple properties, we can offer our Portfolio Partner option. This is a no obligation or fee package that ensures you get the best from Cathco. With Cathco as your preferred appliance contractor you will receive:

  • Fixed rates across all services- repair and replace
  • Temp refrigeration support
  • Dedicated client liaison
  • 24h call out service
  • Preferential rates
  • Inclusive commission option
  • Direct and Customer invoicing services
  • Use of our Appliance Tenant Guide and Video campaign
  • Cleared by Cathco – our rigorous set of checks and annual audit of appliances means when you see the Cleared By Cathco sticker- you know you have a product that you can rely on.

Fixed Rates Repairs

Our fixed rate repair service offers you an easy way of ensuring that both costs and charges are both manageable and trackable. The property industry has become more competitive than ever before and being cost smart is vital.

Fixed Rate Replace

Our partners benefit from our extensive range of refurbished appliances. With all the quality and reliability of a new purchase, the machines all go through our Cleared By Cathco process and come with 6 months warranty on all items (3 months for refrigeration). We strive to repair, but if you need to replace, our quality combines with competitive rates wont be beaten.

Dedicated client liaison

We operate a fully manned office with our customer service team ready to take your call. This business is not just about being the appliance experts but also about well trained and efficient customer service. You will be assigned a member of our customer service team as a dedicated point of contact for all areas of your account.

24h Emergency call out service

Though we operate classic office opening hours, we know that to be a go to contractor, versatility is key. We are available for emergency support via our senior management team 24/7.

Temp Refrigeration Support

A broken fridge or freezer for a tenant can mean the loss of expensive food and often that complaint can cost agencies compensation or negative reviews. When dealing with student, holiday or residential tenants, we can supply a temp fridge or freezer while we repair or replace the problem item.

Preferential Rates

We are always keen to ensure we deliver transparent prices. We operate a rates scale for corporate clients based on portfolio size or volume. We review this annually and work to ensure reward for client loyalty.  

Inclusive commission option/ Direct and Customer invoicing services

We operate a fully manned office with our customer service team ready to take your call. This business is not just about being the appliance experts but also about well trained and efficient customer service. You will be assigned a member of our customer service team as a dedicated point of contact for all areas of your account.

Case by case pricing is key for all areas of our business and our set structure acts as a jumping off point for our tailored packages. We understand there is a cost to reporting, administration and customer service. We are happy to work with agencies and owner to ensure this is replicated and included where required.

This includes the ability to direct invoice to tenants and customers where required and offer a core invoice for yourselves.

Dedicated client liaison

We operate a fully manned office with our customer service team ready to take your call. This business is not just about being the appliance experts but also about well trained and efficient customer service. You will be assigned a member of our customer service team as a dedicated point of contact for all areas of your account.

Use of our TAG campaign: Tenant Appliance Guide

Cutting down on your unnecessary callout charges is one of our key successes and why we are a go to contractor for many agencies and portfolio holders. Our TAG campaign is all about ensuring tenants are trying the basics before calling us out. The Tenant Appliance Guide is a print and video campaign with top tips around maintaining appliances in general, extending their shelf life and also solving small problems at no cost to the owner.  

It is also perfect for your staff to use when taking maintenance call and offering that extra service that builds customer loyalty and reduces tenant charges.

We operate a fully manned office with our customer service team ready to take your call. This business is not just about being the appliance experts but also about well trained and efficient customer service. You will be assigned a member of our customer service team as a dedicated point of contact for all areas of your account.

Cleared by Cathco

The Cleared By Cathco system allows us to ensure that your appliances are fully checked and approved

Why Book With Cathco?

We are the leading expert when it comes to domestic appliance repairs in the Southwest. Here is why hundreds of customers book in with us every week:

Fast Appointments
Fast Appointments!

Next day appointments available with 95% of our same/next day appointments met!

Transparent Pricing
Transparent Pricing!

Unlimited time and repeat visits included with only parts additional. Simple pricing to make it easy.

Our Knowledge
Our Knowledge!

With regular training from major brands we repair most makes and models of domestic/Commercial appliances.

Always Reliable
Always Reliable!

Whether it's sunshine, rain, or snow we work in all weather conditions.

Fully Stocked Vans
Fully Stocked Vans!

Our engineers have fully stocked vans to maximise the chances of a first visit fix.

We Are Local
We Are Local!

Our engineers work for us exclusively and live and work around the southwest - that's why we can attend to your repair promptly!

Don't waste time! Call Cathco today
Icon
01752 710 322
Call Plymouth
Icon
01392 927575
Call Exeter
Icon
01803 467175
Call Torquay